Last updated: April 2026
Urban Storage respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, rent a storage unit, make a payment, or use our online services.
We may collect personal information when you use our website, contact us, rent a unit, make a payment, or manage your rental account online.
This may include:
We collect only the information needed to respond to inquiries, provide storage services, process rentals and payments, manage accounts, improve our website, and protect our facility.
Urban Storage may use personal information to:
We do not sell personal information.
When you submit a form on our website, we collect the information you enter into that form, such as your name, email address, phone number, and message. We use this information to respond to your request and provide information about our storage services.
Urban Storage uses third-party software and service providers to support online rentals, payments, customer accounts, billing, and related storage management functions.
When you rent a unit, make a payment, or manage your account online, your information may be processed through our storage management platform, payment processor, or other service providers that help us operate the business.
These providers may collect and process information needed to complete your transaction, manage your rental, issue receipts, and support your account.
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to understand how visitors use the website and to improve our advertising.
We may use tools such as Google Analytics and Google Ads to:
These tools may collect information such as your IP address, browser type, device type, pages visited, time spent on the site, and interactions with the website. Google and other third-party providers may process this information according to their own privacy policies.
You can manage cookies through your browser settings. You can also use Google’s ad settings and privacy tools to manage how Google uses information for ads.
We may share personal information only when needed to operate our business, provide services, or meet legal requirements.
This may include sharing information with:
We require service providers to handle personal information responsibly and use it only for the services they provide to us.
Urban Storage may use video surveillance and security systems at the storage facility to help protect customers, staff, stored property, and the facility.
Video footage and access-related information may be used to:
Security footage is only accessed when needed for business, safety, legal, or security purposes.
We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
No website, online platform, or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we collect and work with service providers that are expected to use appropriate security practices.
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including customer service, billing, legal, tax, insurance, security, and business record purposes.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonable.
You may contact us to request access to the personal information we hold about you or to ask that inaccurate information be corrected.
To make a privacy request, contact us at:
Email: info@urbanstorageunits.ca
Phone: (519) 572-8688
Mail: Urban Storage, 88 Cayuga Dr, Kitchener, ON N2C 1L2
We may need to verify your identity before responding to certain requests.
Our website may link to third-party websites or platforms, including online payment portals, account login pages, maps, or external tools. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before submitting personal information.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.
When we update this page, we will revise the “Last updated” date at the top of the policy.
For questions about this Privacy Policy or how Urban Storage handles personal information, contact us at:
Urban Storage
88 Cayuga Dr
Kitchener, ON N2C 1L2
Phone: (519) 572-8688
Email: info@urbanstorageunits.ca
